Who we are
This website is operated by 3D Memento.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
Your name, address and contact details
Date of birth
Bank account and payment details
Details of any feedback you give us by phone, email, post or via social media
Information about the services we provide to you
Your account details, such as username, login detail
We use this personal information to:
Create and manage your account with us
Verify your identity
Provide goods and services to you
Customise our website and its content to your particular preferences
Notify you of any changes to our website or to our services that may affect you
Improve our services
This website is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
Consent: Where you have given us clear consent for us to process your personal information for a specific purpose
Contract: Where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: Where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
Legitimate interests:Where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Who we share your personal information with
We routinely share with third parties to fulfil your order.
We will share personal information with law enforcement or other authorities if required by applicable law.
Cookies and similar technologies
We would like to send you information about our products competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
For more information on your rights in relation to marketing, see ‘Your rights’ below.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including India and Asia.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Email, call or write to us,
Let us have enough information to identify you (eg account number, user name, registration details),
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
Let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to contact us
Please contact us, if you have any questions about this privacy notice or the information, we hold about you.
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